Privacy Policy & Website Terms
Anchor In provides telehealth psychology services with a strong commitment to privacy, confidentiality, and clear website terms. The information below explains how your information is handled and how this website may be used.
Privacy Policy
Anchor In
Dr Brad Ridout
Registered Psychologist (AHPRA Registration No. PSY0001409812)
Last updated: 03/03/2026
1. Commitment to privacy
Anchor In is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. As a health service provider, we collect and manage sensitive health information in order to provide psychological services.
2. What information is collected
We may collect personal information including:
- Name, date of birth, and contact details
- Medicare or NDIS information (where applicable)
- GP and referral information
- Health history and clinical notes
- Appointment and billing records
- Information provided through website forms or email correspondence
Health information is considered sensitive information under Australian law.
3. How information is collected
Information is collected:
- Through the online appointment request form
- During consultations
- From referral letters or supporting documentation
- Through email or phone communication
- From third parties (e.g., GPs or other providers) with your consent
While reasonable steps are taken to protect privacy, email communication is not always secure, and clients should avoid sending sensitive personal information by email where possible.
4. Purpose of collection
Personal information is collected for the purpose of:
- Providing psychological assessment and treatment
- Communicating with you and relevant healthcare providers
- Managing billing and Medicare or NDIS claims
- Meeting legal and professional obligations
Information will not be used for unrelated purposes without your consent unless required by law.
5. Storage and security
Client information is stored securely using electronic practice management systems and encrypted telehealth platforms. Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While reasonable safeguards are used, no method of electronic transmission or storage can be guaranteed to be completely secure. Clinical records are retained in accordance with professional and legal requirements. In general, records are kept for at least 7 years from the last contact, or until a client reaches age 25 if the client was under 18 at the time of service, after which they may be securely destroyed.
6. Telehealth
Telehealth sessions are conducted using secure, encrypted video platforms. Clients are encouraged to ensure they are in a private location when attending appointments.
7. Disclosure of information
Personal information may be disclosed:
- With your consent
- To your GP or other healthcare providers
- For Medicare or NDIS billing
- Where required by law (e.g., mandatory reporting, court orders, serious risk of harm)
Information is not sold or used for marketing purposes.
8. Overseas data storage
Some electronic service providers used for secure telehealth or practice management may store data on servers located outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy standards. This website may use cookies or basic analytics provided by the website hosting platform to understand general website usage. These tools do not identify individual visitors.
9. Access and correction
You may request access to your personal information or request correction if it is inaccurate. Requests should be made in writing via email. Reasonable administrative fees may apply for provision of copies of records.
10. Complaints
If you have concerns about how your personal information has been handled, please contact: info@anchorin.com.au. If your concerns are not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Contact
Anchor In
PO Box 48
Gymea NSW 2227
Email: info@anchorin.com.au
Website Terms of Use
Anchor In
Last updated: 03/03/2026
1. General information
This website provides general information about psychological services offered by Dr Brad Ridout. Information on this website is not a substitute for personalised medical or psychological advice.
2. No therapeutic relationship
Accessing this website or submitting a contact form does not establish a therapeutic relationship. A therapeutic relationship is formed only after an appointment has been confirmed and informed consent has been obtained.
3. Accuracy of information
Reasonable efforts are made to ensure information on this website is accurate and up to date. However, no guarantee is made regarding completeness or currency. Fees, rebates, and policies may change.
4. Intellectual property
All content on this website, including text and branding, is the property of Anchor In unless otherwise stated. Content may not be reproduced without permission.
5. External links
This website may contain links to external websites for convenience. Anchor In is not responsible for the content or privacy practices of external sites.
6. Limitation of liability
To the extent permitted by law, Anchor In is not liable for any loss or damage arising from use of this website.
7. Changes to these terms
These terms may be updated from time to time. Continued use of the website constitutes acceptance of any changes.